Help Center
How can we help you?
Search our database of 80+ answered questions across all Azexo services.
General & Free Trials
Is the trial actually 100% free?
Yes! Our trials for followers, likes, and views are completely free. We do not ask for credit cards, PayPal, or any payment info. It is a risk-free way to test Azexo’s quality.
Do I have to complete surveys or “human verification”?
Absolutely not. We hate surveys as much as you do. You just enter your username or post link and your email, and the delivery starts.
How does Azexo work?
Azexo uses a premium VIP network of real-looking accounts to deliver engagement. You select a package, provide your link, and our system automates the delivery at a safe, natural pace.
Why do you need my email address for a free trial?
We use your email strictly for order confirmation and to prevent bot abuse of our free system. Your data is never sold to third parties.
How many times can I use the free trial?
Free trials are limited to once per Instagram account to ensure everyone in the community has a chance to test our premium network.
Is Azexo a subscription or one-time purchase?
We offer both! Most of our packages are one-time purchases, while our “Automatic Likes” is a flexible monthly subscription that you can cancel anytime.
Do you offer bulk discounts for agencies?
Yes, we have custom plans for agencies and influencers. Contact our support or check the “Let’s Talk” page for high-volume pricing.
What do you need from me to start?
Just your target link (post or profile) and the plan you choose. No installs, no app access, no complicated setup.
Can I track my order?
Yes. You can check the progress from your dashboard or via the order confirmation link sent to your email.
Why choose Azexo over cheaper alternatives?
Most cheap services use low-quality bots that get deleted. Azexo uses a VIP network with high-retention profiles that actually help your account’s authority.
Instagram Followers
Will these followers drop over time?
Azexo focuses on high-retention profiles. While Instagram occasionally updates its platform, our followers are designed to stick. If a drop occurs within 30 days, we replenish them for free.
Are these real people or bots?
We use a VIP network of high-quality accounts with bios, profile pictures, and posts. This ensures that your growth looks organic and maintains your account’s authority.
What is the “Natural Drip” delivery?
For larger packages, we don’t send everything at once. We use “drip-feed” technology to deliver followers at a steady, natural pace that mimics organic growth.
What is the “30-Day Refill Guarantee”?
If your follower count decreases within 30 days of purchase, our system or support team will refill the difference at no extra cost.
Will my current followers know I bought engagement?
No. The delivery is gradual and the profiles look like regular active users, making the growth appear completely natural to your existing audience.
Can I target followers by country?
Our VIP network is global, providing a diverse and realistic follower base which is best for international reach and algorithm authority.
Can I use Azexo for business or creator accounts?
Absolutely. Many brands and creators use Azexo to establish initial “Social Proof” so that organic visitors are more likely to hit the follow button.
Likes, Views & Reels
How fast are likes delivered?
Likes typically start arriving within 60-120 seconds. Our lightning-fast API ensures you get the “Viral Velocity” needed to hit the Explore page.
Do your views count as “Watch Time”?
Yes. Our views are high-retention, meaning the accounts stay on your video long enough to signal to Instagram that your content is engaging, triggering the algorithm.
Can I split one likes package into multiple posts?
Standard packages target one link. However, our “Custom” and “Automatic” plans allow you to spread engagement across multiple posts.
What is “Viral Velocity”?
It’s the speed at which you gain engagement. A quick burst of likes right after posting tells Instagram your post is trending, increasing its organic reach.
Are views safe for my Reels?
100%. Our views come from unique IPs within our network, making them indistinguishable from organic views to Instagram’s security systems.
Why didn’t my likes arrive instantly?
Check if your profile is set to Public. If it is and 10 minutes have passed, contact support. Sometimes Instagram updates can cause minor API delays.
Automatic Likes
How does the auto-detection work?
Our system “scans” your profile every 5 minutes. As soon as you publish a new post or Reel, we detect it and trigger the delivery of likes automatically.
Can I cancel my subscription anytime?
Yes, there are no long-term contracts. You can manage and cancel your subscription directly from your Azexo dashboard with one click.
Does it work for both Photos and Reels?
Absolutely. Our Automatic Likes system is fully compatible with Photos, Videos, Carousels, and Reels.
What if I post 5 times a day?
The system will detect each post and deliver the likes as per your plan limits. It’s the best way to maintain a consistent engagement rate.
Is there a limit to how many posts are covered?
Each plan has a monthly post limit (e.g., up to 30 posts). Check your specific plan details in the dashboard.
Safety & Privacy
Will my account get banned or shadowbanned?
No. We have processed 85,000+ orders without a single ban. We don’t break Instagram’s access rules because we never ask for your password.
Do I need to keep my profile public?
Yes, your profile must be “Public” during delivery. Our system cannot interact with a private account. You can switch back to private once delivery is finished.
Is Azexo affiliated with Instagram?
No, we are a third-party social media marketing platform. We are not officially endorsed by or affiliated with Instagram or Meta.
Will anyone know I bought engagement?
Privacy is our priority. Your orders are 100% confidential. We don’t share client lists, and the accounts look like regular users.
Billing & Support
What payment methods do you accept?
We accept all major Credit/Debit Cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and various Cryptocurrencies for maximum privacy.
What if I paste the wrong link by mistake?
Contact our 24/7 support immediately via chat or email. If the delivery hasn’t progressed too far, we can manually update the target link for you.
Do you offer refunds?
Yes, if we fail to start your delivery within the promised timeframe or if there is a technical error on our end, we offer a full refund.
How do I contact customer support?
You can reach us through the Live Chat widget on our site or by emailing [email protected]. We typically respond within 1-2 hours.